Houseplant

Housegoods

<span style="font-size: 11pt; font-family: Arial; color: rgb(50, 30, 30); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It takes 5-7 business days for your payment method to process the refund after we initiate it, depending on your bank). If you have any questions please shoot an email to hello@houseplant.com. <span style="font-size: 11pt; font-family: Arial; color: rgb(50, 30, 30); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you used&#xA0;<a href="https://www.afterpay.com/en-US" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 11pt; font-family: Arial; color: rgb(50, 30, 30); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.afterpay.com/en-US" rel="noopener noreferrer" target="_blank">Afterpay</a>&#xA0;to pay,&#xA0;<a href="https://help.afterpay.com/hc/en-us/requests/new" target="_blank" rel="noopener noreferrer"></a><span style="font-size: 11pt; font-family: Arial; color: rgb(50, 30, 30); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://help.afterpay.com/hc/en-us/requests/new" rel="noopener noreferrer" target="_blank">their support</a> will be able to assist you best.

It takes 5-7 business days for your payment method to process the refund after we initiate it, depending on your bank). If you have any questions please shoot an email to hello@houseplant.com. If you used Afterpay to pay, their support will be able t

When can I expect my refund?

Returns and Exchanges

Where is my order?

How long does shipping take?

Where does Houseplant ship?

Do you ship internationally?

Shipping

Can I change the address for my order?

Can I change my order?

Can I add an item to my order?

My order arrived damaged or incorrect. Help!

What if my order was marked as delivered but I never received it?

Do you offer gift wrapping or gift messages?

Orders

What is your return policy?

How do I make a return?

How do I make an exchange?

What payment methods do you accept?

Do you offer gift cards?

Do you offer store credit?

Can I get a price adjustment?

How does Afterpay work?

My discount code isn’t working!

Payment

How do I fill my lighter with fluid?

My lighter won't light!

How do I use Strike Anywhere matches?

Where can I find Strike Anywhere matches?

Product Tips and Tricks

Are you hiring?

Can I sell Houseplant Housegoods in my store?

I’m a cannabis cultivator, how can I get in touch?

How can I sign up for emails?

How can I sign up for SMS?

How do I unsubscribe?

Getting in Touch

When can I expect my refund?Updated 3 years ago