Houseplant logo
Houseplant logo

All articles

Returns and Exchanges

4 articles

Articles

What is your return policy?

We accept returns within 30 days of the delivery date on unused and unopened products. Returns, cancellations, and exchanges are not accepted on the following:. • Accessories (matches, rolling papers, etc.). • Products marked Limited Edition and/or F

How do I make a return?

Reach out to [email protected] and we'll happily process the return for you. Be sure to keep the original packaging and shipping box! Products that are used or damaged are not eligible for return. We'll send you a shipping label to send the unwant

How do I make an exchange?

We do not offer direct exchanges at this time, but send an email to [email protected] and we'll hook you up with a prepaid shipping label for your return. Once our warehouse has verified your return, we'll process your refund so you can snag your

When can I expect my refund?

It takes 5-7 business days for your payment method to process the refund after we initiate it, depending on your bank). If you have any questions please shoot an email to [email protected] If you used Afterpay to pay, their support will be able t